Return & Refund Policy
We are committed to your satisfaction and offer a 14-day return and refund policy for all eligible merchandise.
Eligible items for return include:
- Unworn and unwashed items
- Items in their original condition with all tags attached
- Items within 14 days of receipt
To initiate a return, please follow these simple steps:
- Contact our Customer Care team by email at lilybloomstore.us@gmail.com or online chat.
- Our representatives are available to assist you Monday - Friday from 7 a.m. - 7 p.m.
- Provide your order number and reason for return.
- A Customer Care representative will guide you through the return process, which may include issuing a return shipping label (if applicable).
Please note:
- Original shipping charges are non-refundable.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
- We reserve the right to deny refunds for items that do not meet the aforementioned return policy requirements.
Lily Bloom Store
1910 Thomes Ave, Cheyenne, WY 82001 USA
(270) 255-4927
It is mandatory to receive a return shipping address by e-mail or chat on the website from the customer service department.
(Do not send goods to this address)
