Refund policy

Return & Refund Policy

We want you to love your purchase.

If you’re not completely satisfied, we offer a simple 15-day return policy for eligible items.

Return Eligibility

Items must be:

  • Unused, unworn, and unwashed

  • In original condition with tags attached

  • Returned within 15 days of delivery

How to Start a Return

  1. Contact us by:

  2. Include:

    • Your order number

    • Reason for return

  3. Our support team will provide return instructions and the correct return address.

Important Notes

  • Please do not send returns without contacting us first.

  • Original shipping charges are non-refundable. (These charges typically amount to around 12% of the item's price).

  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or we made an error.

  • Items purchased with FINAL SALE discounts are not eligible for refunds.

  • Returns that do not meet our policy requirements may not be accepted.

Refunds

Once your return is received and inspected, your refund will be processed to your customer credit account or original payment method.

Customer Support

Monday – Friday
7:00 AM – 7:00 PM

Contact Information

Lily Bloom Store
1910 Thomes Ave, Cheyenne, WY 82001 USA

Email: lilybloomstore.us@gmail.com
WhatsApp: (307) 509-5806

Please do not send returns to this address without receiving return instructions from our support team first.